MA-02 Controlled Maintenance
Control: The organization schedules, performs, documents, and reviews records of routine preventative and regular maintenance (including repairs) on the components of the information system in accordance with manufacturer or vendor specifications and/or organizational requirements.
Supplemental Guidance: All maintenance activities to include routine, scheduled maintenance and repairs are controlled; whether performed on site or remotely and whether the equipment is serviced on site or removed to another location. Organizational officials approve the removal of the information system or information system components from the facility when repairs are necessary. If the information system or component of the system requires off-site repair, the organization removes all information from associated media using approved procedures. After maintenance is performed on the information system, the organization checks all potentially impacted security controls to verify that the controls are still functioning properly.
(1) The organization maintains maintenance records for the information system that include: (i) the date and time of maintenance; (ii) name of the individual performing the maintenance; (iii) name of escort, if necessary; (iv) a description of the maintenance performed; and (v) a list of equipment removed or replaced (including identification numbers, if applicable).
(2) The organization employs automated mechanisms to schedule and conduct maintenance as required, and to create up-to date, accurate, complete, and available records of all maintenance actions, both needed and completed.
Baseline: LOW MA-2 MOD MA-2 (1) HIGH MA-2 (1) (2)
ISO 17799 mapping: 9.2.4
COBIT 4.1 mapping: AI2.10
PCI-DSS v2 mapping: 9.8