PM-20 Dissemination of Privacy Program Information
Program Management
Description
Maintain a central resource webpage on the organization’s principal public website that serves as a central source of information about the organization’s privacy program and that: a. Ensures that the public has access to information about organizational privacy activities and can communicate with its senior agency official for privacy; b. Ensures that organizational privacy practices and reports are publicly available; and c. Employs publicly facing email addresses and/or phone lines to enable the public to provide feedback and/or direct questions to privacy offices regarding privacy practices.
Supplemental Guidance
For federal agencies, the webpage is located at www.[agency].gov/privacy. Federal agencies include public privacy impact assessments, system of records notices, computer matching notices and agreements, [PRIVACT] exemption and implementation rules, privacy reports, privacy policies, instructions for individuals making an access or amendment request, email addresses for questions/complaints, blogs, and periodic publications.
Changes from Rev 4
New control in Rev 5. Public transparency for privacy programs.
Enhancements (1)
What NIST adds to this control. Select one to read its statement.
PM-20(01) Privacy Policies on Websites, Applications, and Digital Services Privacy
Develop and post privacy policies on all external-facing websites, mobile applications, and other digital services, that: a. Are written in plain language and organized in a way that is easy to understand and navigate; b. Provide information needed by the public to make an informed decision about whether and how to interact with the organization; and c. Are updated whenever the organization makes a substantive change to the practices it describes and includes a time/date stamp to inform the public of the date of the most recent changes.